These are called 'consumer guarantees', and include the following:
1. a guarantee that the goods are of acceptable quality, such that the goods are:
fit for all the purposes for which goods of that type are commonly supplied;
free from minor defects;
acceptable in appearance and finish;
3. a guarantee that the goods correspond with any description with which the goods are supplied; and
4. a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.
If the goods (or services∥ we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.
These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.
The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.
FAILURES (MINOR AND MAJOR)
If the goods (or services) we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price.
A 'major failure' is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a 'failure of substantial character' as set out by section 21 of the CGA.
If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods.
Where you choose a replacement, we will where available, provide goods of the same type and similar value to the returned goods.
GOODS DAMAGED IN TRANSIT
MORE INFORMATION (DELIVERY CHARGES, REFUNDS)
Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that you have purchased the goods from Pumps Online and that the problem with the goods was not your fault.
Refunds will normally be processed within Fourteen (14) days.